Support Policy and Rates Update

Since telecommunications have been more and more important in these times, supporting them is more important as well. Because of that, we are now presenting two types of support:

• standard, and
• emergency.

Standard Support

For anything that doesn't need to be given attention right away and it can be scheduled with the following features:

• 50 USD/hr rate with 15 mins increments. A price that has been in order for the last two years.
• Could be scheduled using our calendar tool at https://okay.appointlet.com/.
• Available only on weekdays during working hours (EST time 9 am to 5 pm, Monday to Friday except for Canadian holidays - National or provincial - We are in Ontario) unless we have a previous agreement.
• 24 hrs notice (unless we have an agreement or you have a support package hired).

Emergency Support

For things that need attention right away with the following features:

• 100 USD/hr one hour minimum with 30 mins increments.
• Could be scheduled using our calendar tool at https://okay.appointlet.com/ or asked directly through any of our instant messaging accounts or social media.
• Any time, any hour.
• No notice required.

We will save our work and go with you right away.

We look forward to helping you out.