Server Management

OKay offers server management services in two modes:

• Priority: With non-urgent incident answer up to 1-hour maximum and urgent incident answer up to 15 minutes maximum
• Non-priority: With non-urgent incident answer up to 24 hours and urgent incident answer up to 15 minutes maximum

Both modes include:

• Active Monitoring on the server's resources
• Official security updates installation
• Server Hardening
• Daily Backup
• Backup Restores on demand
• General doubts resolution by Skype or Gtalk
• Technical Support (up to 7 monthly hours per server)

We specialize in the following technologies:

• FusionPBX
• FreeSWITCH
• ISPConfig3
• Apache
• Postfix
• IPTables
• Squid
• MySQL & MariaDB
• OpenVPN
• Joomla
• Bind
• PowerDNS
• OTRS

Please consult us if you don't see what you need.

Urgent Incident

General impact event that prevents managed server operation. For example authentication error on all users or general slowness on all users.

Non-Urgent Incident

Specific impact event that slows but it does not stop managed server operation and it only has an impact on specific users. For example, password change, or denied access to a single user.

Please note that it is impossible to solve 100% of the incidents. Managing servers in others' network are subject to many factors. However, we will do our best to solve and detect the root of the cause.