Technical Support

We specialize in VoIP and Linux support by demand (pay by request) or by a support policy.

Linux Support

If you are having performance issues or you need to do complex configurations, then OKay is what you are looking for. Some of the task we can help you with are:

• General server hardening
• Website protection
• Package Installation
• Service configuration
• SSL certificate installation

FreeSWITCH & FusionPBX Support

If you are looking forward to doing a proper VoIP system. We can help you with the following tasks:

• Dialplan design
• G.729 Codec Installation
• Troubleshooting faulting calls
• IVR design
• FusionPBX installation
• Third-party software integration
• Specific FreeSWITCH module configuration

Other Technologies We Support

OKay gives technical support service for the following technologies:

• Apache
• Squid
• MySQL & MariaDB
• Bind
• OTRS

If something is not on the list please send us a message and we will see if we can help

These are pay-as-you-go services. If there is a major issue that needs to be resolved we will work on Holidays, weekends and non-working hours to make sure your business does not lose too much business.

Steps to request support:

1. Register at https://okay.network/otrs/client.php
2. Confirm email (ask for activation if the email doesn't arrive)
3. Rise a ticket
4. Send the ticket number to us through the chat from the OKay website
5. Someone will get back to you and fix the issue you are having